Brokerage Policy | Real Extn

Effective Date: 13 July 2026
Last Updated: 13 July 2026

Introduction

Brokerage Policy – Welcome to Real Extn. This Brokerage Policy explains how brokerage, consultancy charges, marketing fees, and other professional service charges may apply when you use the real estate services provided by Real Extn.

This Brokerage Policy applies to services provided on or after its Effective Date. It does not retrospectively modify the terms of any transaction, agreement, or professional service that is already governed by a separate written understanding between the relevant parties.

Merely visiting www.realextn.com, browsing property listings, requesting information, arranging a site visit, or submitting a general enquiry does not, by itself, create any obligation to pay brokerage or professional charges. Brokerage becomes payable only in accordance with the separately communicated and mutually accepted commercial terms relating to the relevant transaction or service.

1. About Real Extn

Real Extn is a real estate agency and property consultancy based in IP Extension, Patparganj, East Delhi.

We assist buyers, sellers, property owners, landlords, tenants, investors, and other clients with residential, commercial, and other eligible real estate requirements across Delhi NCR.

Depending on the matter, Real Extn may act as a broker, property consultant, marketing intermediary, facilitator, or transaction coordinator.

2. Scope of Professional Services

Our services may include:

Understanding property requirements.
Identifying and sharing suitable property options.
Introducing buyers, sellers, landlords, tenants, owners, or authorised representatives.
Coordinating property visits.
Assisting with property marketing.
Facilitating discussions and negotiations.
Sharing market information.
Coordinating with banks or third-party professionals at the client’s request.
Assisting with transaction-related communication and documentation coordination.
Providing other property-related services separately agreed with the client.

The exact scope of services may vary according to the property, transaction, client requirement, and written understanding between the parties.

Real Extn does not provide legal, tax, structural, architectural, or financial certification unless such service is separately provided by an appropriately qualified professional.

3. When Brokerage May Apply

Brokerage or professional charges may apply where Real Extn provides material assistance in connection with a property transaction or service.

This may include:

Introducing a property or relevant party.
Arranging or coordinating a property visit.
Assisting with negotiations.
Marketing a property.
Facilitating communication between the parties.
Coordinating transaction-related activities.
Providing an agreed consultancy or professional service.

The fact that a property was viewed on the website does not alone establish liability for brokerage.

The applicable brokerage becomes payable only according to the separately communicated and accepted commercial terms relating to the particular service or transaction.

4. Brokerage Amount and Written Confirmation

Real Extn does not prescribe one universal brokerage rate through this website.

The applicable brokerage, consultancy fee, marketing charge, or other professional fee may depend on:

Whether the matter concerns sale, purchase, rent, lease, or another service.
The type, location, and value of the property.
The role performed by Real Extn.
The scope and duration of the services.
The parties for whom services are provided.
The complexity and circumstances of the transaction.
The commercial terms separately accepted by the relevant party.

Before brokerage becomes payable, the following should be confirmed through an appropriate written communication, mandate, quotation, agreement, email, WhatsApp confirmation, invoice, or other record:

The applicable fee or method of calculation.
The person responsible for paying it.
The transaction or service to which it relates.
The stage or event at which payment becomes due.
Applicable taxes, if any.
Any agreed cancellation or refund terms.

A service-specific written agreement, mandate, brokerage confirmation, invoice, or receipt will prevail over this general Brokerage Policy to the extent of any inconsistency.

5. Buyer and Purchaser Brokerage

Where Real Extn assists a buyer or purchaser, brokerage may apply for services including:

Identifying suitable properties.
Sharing property information.
Coordinating site visits.
Introducing the buyer to the owner, seller, developer, or authorised representative.
Assisting with negotiations and transaction coordination.

The amount and payment stage must be separately communicated and accepted.

Unless otherwise agreed, payment of brokerage does not replace the buyer’s responsibility to independently verify ownership, title, measurements, approvals, dues, physical condition, financing, and other material property information.

6. Seller and Property-Owner Brokerage

Where Real Extn assists a seller or property owner, brokerage, marketing charges, or professional fees may apply for services including:

Preparing or publishing property information.
Marketing the property.
Responding to enquiries.
Identifying prospective purchasers.
Coordinating property visits.
Facilitating discussions and negotiations.
Assisting with transaction coordination.

The owner or seller must provide accurate information and confirm that they have the authority to market or transact in relation to the property.

Any exclusive mandate, marketing commitment, minimum service period, advertising expense, or special fee must be separately agreed in writing.

7. Rental and Lease Brokerage

Brokerage may apply in connection with residential, commercial, or other rental and lease transactions.

Real Extn may assist with:

Identifying a landlord or tenant.
Sharing suitable rental options.
Coordinating visits.
Facilitating discussions regarding rent, security deposit, maintenance, possession, and other commercial terms.
Assisting with documentation coordination.

The applicable brokerage, responsible payer, and payment stage will be separately confirmed.

Security deposit, advance rent, maintenance, registration expenses, stamp duty, documentation expenses, and other transaction payments are separate from brokerage unless expressly agreed otherwise.

8. Commercial, Industrial and Special Transactions

Commercial, industrial, warehouse, office, retail, institutional, land, investment, or other specialised property transactions may require a different brokerage or consultancy arrangement.

Such arrangements may consider:

Transaction value.
Lease period.
Lock-in period.
Rental value.
Property complexity.
Marketing requirements.
Documentation and coordination needs.
Time and professional resources involved.

The applicable terms must be separately confirmed for the specific matter.

9. Stage at Which Brokerage Becomes Payable

Brokerage will become payable at the stage separately communicated and accepted for the relevant transaction.

Depending on the written arrangement, this may be linked to an event such as:

Acceptance of commercial terms.
Signing of a token, booking, lease, licence, agreement to sell, or other transaction document.
Payment of token money, earnest money, security deposit, advance, or consideration.
Confirmation or conclusion of the transaction.
Completion of an agreed professional or marketing service.

No single payment trigger applies automatically to every transaction.

Where the parties cancel, postpone, restructure, or fail to complete a transaction after brokerage has become payable, the treatment of brokerage will depend on the specific written terms, services already performed, reason for non-completion, and applicable law.

10. Introductions and Direct Transactions

Where Real Extn introduces a client to a property, owner, seller, buyer, landlord, tenant, developer, representative, or other relevant party, the parties should not bypass Real Extn solely to avoid an already agreed brokerage obligation.

However, no continuing or future brokerage obligation will arise merely because contact details were once shared.

Any protection period, continuing mandate, exclusive arrangement, or brokerage entitlement relating to a later or direct transaction must be reasonable and separately recorded in writing.

11. Co-Brokerage and Other Agents

Real Extn may, where appropriate, cooperate with another broker, property consultant, channel partner, or real estate agent.

Unless otherwise communicated:

A client should pay only the brokerage separately agreed with the person or entity engaged by that client.
Any sharing of brokerage between agents is an internal arrangement between those agents.
A client should not assume that another agent is authorised to collect money on behalf of Real Extn.
Payment instructions should be verified directly with Real Extn.

Where RERA registration or another regulatory requirement applies to a particular project or agent activity, the relevant parties are expected to comply with the applicable requirements.

12. Site Visits and Initial Consultations

A general enquiry, initial telephone discussion, or ordinary property visit does not automatically create a brokerage obligation unless the applicable commercial terms have been communicated and accepted.

However, specialised consultancy, repeated property searches, exclusive assignments, detailed market studies, property marketing, valuation coordination, or other substantial professional work may be separately chargeable where agreed in advance.

A site visit does not reserve a property or guarantee that it will remain available.

13. Token Money, Deposits and Transaction Payments

Brokerage is separate from:

Token money.
Earnest money.
Booking amount.
Sale consideration.
Security deposit.
Advance rent.
Maintenance payments.
Government charges.
Payments made to owners, sellers, landlords, developers, or third parties.

Before transferring any amount, users should verify:

The identity and authority of the recipient.
The purpose of payment.
Bank-account details.
Written payment terms.
Cancellation and refund conditions.
The transaction document or acknowledgement.

Payment of token money or any other transaction amount does not by itself prove that brokerage has been paid.

Users should obtain a written receipt or acknowledgement for each payment.

14. Taxes and Other Expenses

Unless otherwise agreed in writing, brokerage and professional fees are separate from:

Stamp duty.
Registration charges.
Government fees.
GST or other applicable taxes.
Legal and documentation fees.
Home-loan processing charges.
Valuation charges.
Society transfer charges.
Property tax and outstanding dues.
Maintenance charges.
Architect, engineer, accountant, advocate, or other third-party fees.
Advertising or promotional expenditure specifically approved by the client.

Applicable taxes on Real Extn’s professional charges, where legally required, may be charged separately and shown on the relevant invoice or payment record.

15. Payment Method and Receipts

Payments should be made only:

To Real Extn or an expressly authorised recipient.
Through verified payment details.
For an identified transaction or service.
After confirming the applicable amount and purpose.

Users should not make payment solely on the basis of an unverified call, message, screenshot, QR code, bank account, or social-media communication.

An appropriate receipt, invoice, or written acknowledgement should be obtained and retained.

Real Extn will not be responsible for amounts paid to an unauthorised person or unverified account without reasonable confirmation.

16. Cancellation, Failure or Non-Completion of a Transaction

A property transaction may fail, be delayed, or be cancelled for reasons including:

Withdrawal by a buyer, seller, owner, landlord, or tenant.
Failure to agree on commercial terms.
Title, documentation, loan, regulatory, or approval issues.
Misrepresentation or non-disclosure by a party.
Failure to make payment.
Personal circumstances.
Events beyond reasonable control.

The cancellation or non-completion of a transaction does not automatically determine whether brokerage is payable or refundable.

The outcome will depend on:

The separately accepted payment terms.
The stage reached in the transaction.
The services already performed.
Whether the agreed payment trigger occurred.
The reason for cancellation.
Any written refund or cancellation terms.
Applicable law.

17. Refunds and Adjustments

Brokerage or consultancy fees paid for services that have already been substantially performed may not ordinarily be refundable, subject to the written terms and applicable law.

A refund or adjustment may be considered where:

It was expressly agreed in writing.
Payment was duplicated or made in error.
The agreed service was not provided.
The relevant written transaction terms provide for a refund.
A refund is required under applicable law.

Every refund request will be reviewed according to the facts, supporting records, services performed, and applicable agreement.

Nothing in this Brokerage Policy limits any right or remedy that cannot lawfully be excluded.

18. Client Responsibilities

Clients are responsible for:

Providing accurate and complete information.
Disclosing material facts relevant to the transaction.
Confirming their authority to buy, sell, rent, lease, or market the property.
Independently verifying property and party details.
Reading all documents before signing.
Obtaining professional legal, financial, tax, technical, or regulatory advice where appropriate.
Making payments only after reasonable verification.
Informing Real Extn promptly about changes, cancellation, or direct communication affecting the transaction.

Real Extn’s assistance does not replace independent due diligence.

19. No Guarantee of Transaction Outcome

Payment or agreement of brokerage does not guarantee:

Availability of a property.
Acceptance of an offer.
Completion of negotiations.
Loan approval.
Clear property title.
Regulatory approval.
Registration or possession.
A particular sale price or rent.
Future appreciation or investment return.
Successful completion of a transaction.

Real Extn will make reasonable efforts to provide the agreed professional assistance but cannot control the decisions or performance of independent parties, authorities, financial institutions, or professionals.

20. Complaints and Brokerage Disputes

If a question or disagreement arises regarding brokerage, the concerned party should contact Real Extn with:

Their name and contact details.
Property or transaction details.
The agreed brokerage communication.
Payment receipt or acknowledgement.
A clear description of the concern.
Supporting messages, documents, or records.

The parties are encouraged to first attempt a good-faith resolution through discussion and review of the relevant written terms.

This does not prevent any party from using a legal remedy or forum available under applicable law.

21. Relationship With Other Documents

This Brokerage Policy should be read together with:

The Real Extn Terms & Conditions.
The Real Extn Privacy Policy.
The Real Extn Disclaimer.
Any property-specific mandate, quotation, invoice, brokerage confirmation, receipt, agreement, or written communication.

Where a specific written agreement for a transaction conflicts with this general Policy, the specific written agreement will ordinarily govern that transaction, subject to applicable law.

22. Changes to This Brokerage Policy

Real Extn may update this Brokerage Policy to reflect changes in:

Services.
Business practices.
Regulatory requirements.
Tax treatment.
Website functionality.
Applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

An updated Policy will not retrospectively change an already completed transaction or override an existing written agreement unless the parties lawfully agree otherwise.

23. Governing Law and Jurisdiction

This Brokerage Policy is governed by the applicable laws of India.

Subject to rights, remedies, authorities, and forums available under applicable consumer-protection, real-estate, or other mandatory laws, disputes relating to Real Extn’s brokerage or professional services shall be subject to the jurisdiction of competent courts and authorities in Delhi.

24. Contact Us

Real Extn

Office No. 9, Ground Floor, Plot No. A-27, Street No. 1 & 2, Madhu Vihar, IP Extension, Patparganj, Delhi – 110092

Phone: +91 90150 62519

WhatsApp: +91 90150 62519

Email: info@realextn.com

Website: www.realextn.com

Contact & Support

For questions, requests, complaints, or concerns regarding this Brokerage Policy or Real Extn’s professional charges, please contact us using the details provided above.

Please include sufficient information to identify the relevant property, service, communication, or payment. We will make reasonable efforts to review and respond as promptly as practicable.