Effective Date: 13 July 2026
Last Updated: 13 July 2026
Introduction
How We Work at Real Extn is designed to provide a transparent, organised, and professional real estate experience for buyers, sellers, landlords, tenants, and investors. Our How We Work approach explains every stage of the property journey, from understanding your requirements to property search, site visits, documentation coordination, and transaction support.
Every How We Work process is intended to improve communication, promote informed decision-making, and encourage independent property verification before any financial or legal commitment is made.
How We Work at Real Extn
At Real Extn, every enquiry is handled according to the client’s individual requirements rather than through a standard one-size-fits-all approach.
The nature and extent of our services may vary depending on the type of property, transaction, location, availability, market conditions, and any separate written understanding between the parties.
Our role may include property consultancy, brokerage services, property marketing, transaction coordination, or other professional assistance where appropriate.
How We Work – Understanding Your Requirements
Every successful property transaction begins with understanding the client’s actual requirements.
Depending on the enquiry, we may discuss:
- Property purpose.
- Preferred location.
- Budget.
- Property type.
- Size requirements.
- Floor preference.
- Parking requirements.
- Investment objectives.
- Commercial or residential use.
- Possession timeline.
- Other relevant preferences.
Understanding these requirements helps us identify property options that may be suitable for further consideration.
How We Work – Property Search and Shortlisting
Based on the information available at the relevant time, Real Extn may identify and shortlist property options that appear suitable for the client’s stated requirements.
Property recommendations may be based on:
- Current inventory.
- Property availability.
- Budget compatibility.
- Location preference.
- Property features.
- Market conditions.
- Client priorities.
The availability of any property may change without prior notice.
How We Work – Property Information Sharing
Once suitable options have been identified, Real Extn may provide available property information to help clients evaluate potential opportunities.
Depending on the property, this information may include:
- Property type.
- Area and layout.
- Price or rent.
- Floor details.
- Parking availability.
- Building amenities.
- Society information.
- Approximate maintenance charges.
- Location advantages.
- General property features.
While reasonable efforts are made to provide accurate information, property details may change over time. Clients should independently verify all material information before relying upon it.
How We Work – Property Visit Coordination
Where appropriate, Real Extn may assist in coordinating property visits with owners, landlords, developers, authorised representatives, occupants, or other relevant parties.
Property visits are generally arranged by prior appointment and remain subject to:
- Property availability.
- Owner or occupant consent.
- Access permissions.
- Society regulations.
- Security requirements.
- Operational circumstances.
Property visits provide clients with an opportunity to inspect the property, surrounding locality, accessibility, and other practical aspects before making further decisions.
How We Work – Documentation Coordination
Property verification forms an important part of responsible decision-making.
Real Extn encourages clients to complete an appropriate Property Verification Process before making any financial or legal commitment.
Where appropriate, clients should independently verify:
- Ownership.
- Documentation.
- Approvals.
- Measurements.
- Society requirements.
- Outstanding dues.
- Physical condition.
- Utility services.
- Any other material information relevant to the transaction.
For detailed guidance, please refer to our Property Verification Process page.
Communication and Coordination
Real Extn may facilitate communication between the relevant parties throughout the property process.
This may include:
- Clarifying available property information.
- Coordinating appointments.
- Communicating offers or responses.
- Facilitating discussions.
- Supporting transaction-related communication.
Our role is intended to improve communication efficiency while respecting the independence of each party involved in the transaction.
Negotiation Assistance
Once a client identifies a suitable property, Real Extn may assist by facilitating communication and commercial discussions between the relevant parties.
Depending on the nature of the transaction, our assistance may include:
- Communicating offers and counter-offers.
- Clarifying commercial expectations.
- Coordinating discussions between buyers, sellers, landlords, tenants, or authorised representatives.
- Assisting in reaching mutually acceptable commercial terms where possible.
Final commercial decisions remain solely between the parties involved.
Documentation Coordination
Property transactions often require multiple documents and procedural formalities.
Where appropriate, Real Extn may assist by coordinating communication relating to documentation, including:
- Identity-related documents.
- Ownership-related documents.
- Property information.
- Society-related requirements.
- General transaction documents.
- Registration-related communication.
- Other documents relevant to the agreed scope of services.
Real Extn does not replace independent legal verification. Clients should seek advice from qualified legal professionals wherever necessary.
Brokerage and Professional Charges
Brokerage, consultancy fees, marketing charges, or other professional service charges may apply depending on the nature of the transaction and the services requested.
Merely visiting our website, making a general enquiry, receiving property information, or attending a property visit does not automatically create an obligation to pay brokerage.
Where applicable, brokerage or professional charges should be separately discussed and mutually accepted before completion of the relevant transaction.
Please refer to our Brokerage Policy for additional information.
How We Work – Transaction Support
Subject to the agreed scope of services, Real Extn may continue assisting clients during various stages of a transaction.
This assistance may include:
- Coordinating communication.
- Responding to general property-related queries.
- Facilitating discussions between relevant parties.
- Assisting with scheduling where appropriate.
- Providing general guidance regarding the transaction process.
The extent of assistance may differ depending upon the property, transaction, and individual client requirements.
After Transaction Assistance
Where reasonably appropriate, Real Extn may provide limited post-transaction assistance relating to communication or general property matters connected with the completed transaction.
Any such assistance depends upon the circumstances of the transaction and does not create a continuing contractual obligation unless separately agreed in writing.
Client Responsibilities
Every client remains responsible for making informed property decisions.
Clients are encouraged to:
- Independently verify all material information.
- Review all relevant documentation.
- Conduct physical property inspections.
- Obtain legal, financial, taxation, engineering, valuation, or other professional advice where required.
- Carefully review all commercial terms before making payments or signing documents.
No property decision should rely solely upon website content, advertisements, photographs, videos, verbal discussions, or marketing material.
Our Commitment
Real Extn is committed to maintaining professional standards, transparent communication, responsible business practices, and continuous improvement in the quality of our services.
We strive to:
- Provide practical property assistance.
- Share available property information in good faith.
- Respect client privacy.
- Encourage responsible property decisions.
- Support clients within the agreed scope of services.
- Improve our digital platform and customer experience over time.
While we make reasonable efforts to assist our clients, we do not guarantee the availability of any property, successful completion of every transaction, future property appreciation, loan approval, or any specific commercial outcome.
Limitation of Our Role
Real Extn provides professional assistance based on information reasonably available at the relevant time.
Our role should not be interpreted as providing:
- Legal advice.
- Financial advice.
- Tax advice.
- Engineering advice.
- Structural certification.
- Property valuation.
- Investment guarantees.
- Government approvals.
- Title certification.
Clients should obtain independent professional advice wherever appropriate.
Explore Real Extn
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- Property Verification Process
- Privacy Policy
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(Please connect each item above to its respective internal website page.)
Contact Real Extn
Whether you are planning to buy, sell, rent, lease, market, or invest in property, Real Extn will make reasonable efforts to understand your requirements and provide professional assistance within the agreed scope of services.
Real Extn
Office No. 9, Ground Floor, Plot No. A-27, Street No. 1 & 2, Madhu Vihar, IP Extension, Patparganj, Delhi – 110092
Phone: +91 90150 62519
WhatsApp: Chat on WhatsApp
Email: info@realextn.com
Website: www.realextn.com